Help

Questions frequent

  • What is Kanto?

    Kanto is a multi-platform community to sing anywhere and connect with other people by singing. You can sing with family and friends in your living room with the TV app, use the mobile app to sing online, record yourself and share it on social media with the community to stand out in all Kanto apps.

    In the TV app it is also possible to view your own recordings and the recordings featured in the community, react to the best videos and follow the singers with a single click.

    One of the main differentials of Kanto is the multi-platform interaction that gives you the best singing experience on TV. Up to 20 cell phones can be connected to a TV device in a group session through the Kanto apps. Everyone can manage the playlist, react to the singer on duty with stickers, messages and photos from the cell phone. Everyone shares control of the party in their hands.

  • How do I connect my cell phone to the TV?

    Enter in to the Kanto TV app. Look for the option 'USE YOUR CELL PHONE' on TV and follow the instructions. Up to 20 cell phones can be connected to a TV device in a group session through the Kanto apps.

  • On what devices or platforms is Kanto available?

    You can find the Kanto app at: Google Play (Android), App Store (iOS), LG Smart TV, Samsung Smart TV, Roku and Apple TV.

  • How do I connect the microphone to my TV?

    To connect your own microphone to your TV, depending on the type of microphone, in general a sound equipment should be used as a link between the two. Follow the manufacturer's instructions for your devices for a better singing experience.

  • What do I need to use Kanto?

    Kanto is required to have a Wi-Fi or mobile data connection to function on the devices we are available on. In the mobile app, it is recommended to use headphones to obtain a better recording result. In the TV app we recommend the use of microphones for a better singing experience at home.

  • Is the application free or paid?

    Kanto is a free download application on TV and mobile. It is necessary to purchase a Premium subscription to have VIP access to all Kanto apps with the same account to sing without limits in high sound quality and access all VIP functions. You can purchase a 7-day free trial here.

  • I have forgotten my password, how do I recover it?

    In one simple step you will be able to recover your password to access Kanto on all available devices with the same account. Login here.

  • I want to change my password

    To change your password to access Kanto on all available devices, enter here.

  • I want to change my email

    Write to us directly to change your email registered in Kanto to our WhatsApp +51 941 390 499 or to the email: hola@kanto.co.

  • I can´t log in

    Contact us to help you solve the problem in a personalized way directly at WhatsApp +51 941 390 499.

  • I can't find my favorite song

    We would love to have all the music in the world and for you to sing your favorite songs. We want to know which artist or song you would like to be in the Kanto catalog so we can add it. Contact us at hola@kanto.co.

  • I have another problem

    Contact us to help you solve the problem in a personalized way directly at WhatsApp +51 941 390 499 or by email: hola@kanto.co.

  • I want to purchase a Premium subscription

    A Premium subscription gives you VIP access to all Kanto apps with the same account and allows you to sing without limits in high sound quality. Get your subscription now with a 65% discount here.

  • With what currency are the charges made?

    Payments for the Premium subscription can be charged in local(Colombia, Brazil, Mexico) currency according to the country and the price that appears on our platforms or in US dollars according to the exchange rate of your bank day.

  • What payment methods exist?

    You can purchase a Kanto Premium subscription using a credit or debit card as payment method. If you want information of how to pay in cash, contact us at hola@kanto.co or WhatsApp +51 941 390 499.

  • I want to cancel my Premium subscription

    To cancel your Premium account, you must enter our website with your registered email and password. In your profile, you will see the option "Manage plan", where you will have the option to cancel the renewal of the Premium account. After canceling, you will receive an email confirming the cancellation, we attach the link to our website: www.kanto.co

    In case you have any additional questions, you can write to our email hola@kanto.co or WhatsApp +51 941 390 499.